Dear Clients,
As 2007 draws to a close, we at Grenada Marine would like to take this opportunity to extend to you our warmest wishes for the holidays. By now many of you have already returned to Grenada and launched, some of you will be doing so soon, and others will be hauling with us early in 2008. To all of you we wish to thank you for your patronage, and pledge our continued commitment to provide you the best service possible.
This year has been one of many changes and developments here at Grenada Marine. By August we had achieved our maximum storage capacity and for the first time since 2004 we had to refuse reservations; the influx was a bit unexpected but very welcome as you can imagine. Throughout the year we had a few staff changes – Maria, Brendon and Alan all left to pursue other endeavors, and our best wishes are with them. We welcomed Raphael LaBarrie (finance/administration consultant), Anderson Glaude (in-house customs broker) and Ricky Thomas (IT/Project Management). During his tenure with us Ricky organised one of the major adjustments to our project management with the implementation of our online extranet (via Google), allowing all the key personnel to access and collaborate on works lists, schedules, calendars and deadlines. This made a significant difference in our ability to co-ordinate ongoing projects and our only regret is that it was not implemented earlier in the season. Ricky is leaving us at the end of December for a 6-month period to continue his education; we wish him all the best and look forward to his return in mid-2008. Throughout the service departments there have also been some personnel reshuffles as we continue to develop efficient teams and crews. This year we have seen some encouraging potential from many of the employees and we are working on developing the staff’s professional and personal growth in the new year.
Feedback from you – our clients – has always been crucial to our growth and development. This year we have been happy to hear from many of you that you are seeing improvements in our service, our productivity and our staff. We have come a long way, but we do recognise we still have a long way to go. We thank you for your patience and for entrusting your yachts in our care. We hope you will continue to let us know your thoughts, comments, suggestions and criticisms – all feedback is helpful feedback.
We wish to let you know that our new rate sheet has been completed and will be posted on the website (www.grenadamarine.com) in time for January 1st 2008. All rate changes are effective from that date. We encourage you to check the website for updates.
Please note that we have decided to close the yard/office on Monday December 31st, 2007, which would have ordinarily been a working day, in order to give the staff a “mini-holiday”. We will re-open on Wednesday January 2nd, 2008. Please note that we are considering a similar type of vacation period next year – closing the yard from Christmas Eve through to the New Year. This period is usually a very quiet one and we believe the staff would both appreciate and benefit from having the break.
With our best regards and wishes for a happy, healthy, peaceful and prosperous 2008.
From all of us to all of you,
Jason Fletcher and the Grenada Marine Team
